General enquiries
Are your watches authentic and genuine?
Yes, we guarantee that all watches sold are 100% authentic and genuine.
Calibre 65 is an authorised Singaporean second-hand goods dealer and a regulated dealer under The Singapore Ministry of Law. We are a GST registered entity operating at 63 Syed Alwi Road, Singapore 207642.
Can I view the watches in person before making a purchase?
Yes, we encourage you to visit our boutique and view our collection of luxury watches personally. Our knowledgeable staff will be happy to assist and advise on the timepiece(s) that you are interested in.
Our boutique is located at:
63 Syed Alwi Road
#01-01, Singapore 207642
We are open daily from 12nn - 7pm
You may also WhatsApp or call us at +65 8849 8737 to make an appointment.
Can I reserve a watch?
Yes, you may reserve a watch if you make a small, non-refundable deposit. Please contact us for more information on watch reservations.
What is the warranty period for your watches?
We provide a 6-month warranty for our watches which covers manufacturing defects and malfunctions. Please contact us for more details on our warranty policy.
Can I get assistance in selecting the right watch for my needs?
Definitely! We are here to provide you with expert assistance in choosing your perfect watch.
Our team at Calibre 65 is highly knowledgeable and committed to helping you find a timepiece that suits your personal preferences and requirements. With careful attention to your individual style, budget, and specific criteria, our experts ensure an enjoyable and personalised watch buying experience.
Will you be able to size the watch for me?
Yes, we are able to add or remove links from the bracelet so that it will be well-fitted to your wrist.
Will you be able to change the strap/bracelet on my watch?
Yes! Precious metal, leather, or rubber - We'd be happy to help you make the switch.
Can I claim tax on my watch if I purchase in-store?
We are a GMS (Gross Margin Scheme) registered company, hence we do not charge you GST on your purchase. As such, you may not claim a GST refund on your purchase.
Shipping
Do you offer international shipping?
We offer international shipping to most countries. Cost and delivery timings may vary depending on the destination. Please contact us for the exact quotations on shipping costs.
Which couriers do you utilise for the shipment of watches?
Currently, we leverage a strategic network of trusted couriers including FedEx, DHL & UPS, depending on your specific order and delivery destination.
How long does it take to process and ship an order?
We aim to process and ship orders within 3 days. Once your order has been dispatched, the delivery will depend on the shipping method chosen and the delivery destination.
What happens if my watch gets lost in transit?
We use trusted couriers which offer tracked shipments. All watches are securely packed and insured, so you may receive your timepiece in perfect condition.
In the unfortunate event that your purchase goes missing, we will endeavour to source a replacement piece for you, failing which we will provide you a full refund.
Will I be taxed on my purchase?
We are a GMS (Gross Margin Scheme) registered company, hence we do not charge you taxes on your purchase.
However, you may incur tax during the course of shipping from Singapore to your destination country. Please contact us for more information.
Track your order
How can I track the status of my order?
Once your order is shipped, we will provide you with a tracking number. You may use this tracking number to track the status of your order with the shipping carrier.
Returns
Can I return or exchange a watch?
No. All goods sold are not returnable or exchangeable or refundable.
If you change your mind about your purchase, we do accept a trade-in with our existing pieces.
In the event you find issues with your purchase, we provide a 6-month warranty which covers manufacturing defects and malfunctions. Please contact us for more details on our warranty policy.